The Company
Our client is an instantly recognizable firm with a very strong reputation and brand within the globe.
The Role
- Handle client queries via emails in a timely and professional manner.
- Collaborate with internal business units to resolve customer issues and ensure smooth service delivery.
- Perform policy administration tasks, quality control checks, and first-level investigations for continuous improvement.
- Support supervisors with daily operations, ad hoc projects, and facilitate customer engagement to meet business targets.
Your Profile
- Minimum 1 year of customer service experience in the Banking and Insurance industries.
- HKCEE/DSE or above, with IIQE Papers 1, 2, and 3 required.
- Strong communication skills in Cantonese, English, and Mandarin, with proficiency in MS Office and Chinese word processing.
- Mature, proactive, and customer-focused personality with problem-solving skills and ability to work under pressure.
Apply Today
To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.
By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/hk/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.
