Responsibility
Business Analysis & Requirements
- Gather, analyse, and document business requirements related to:
- Agent/broker commissions, overrides, bonuses, and incentive schemes
- Agency hierarchy, levels, and reporting lines
- Chargebacks, clawbacks, adjustments, and recoveries
- Payout cycles, settlement rules, and payment methods
- Translate complex compensation logic into clear, concise functional requirements
- Maintain detailed business rules and calculation scenarios
Stakeholder Engagement
- Partner with Agency Distribution, Finance, Operations, Compliance, and IT teams
- Facilitate workshops, requirement walkthroughs, and validation sessions
- Manage requirement changes and resolve cross-functional issues
Solution & Delivery Support
- Work with IT teams and vendors to ensure solutions meet business and regulatory needs
- Review functional designs and system configurations for accuracy
- Support system integration with policy administration, billing, GL, and payment systems
Testing & Implementation
- Define UAT scenarios, test cases, and acceptance criteria
- Support UAT execution and defect resolution
- Validate commission calculations through scenario-based testing
- Assist with data migration validation and reconciliation
- Support user training and go-live activities
Requirements
- 5+ years of experience as a Business Analyst, preferably in insurance or financial services
- Proven experience working on agency compensation or commission systems
- Experience working with vendors or system integrators is an advantage
- Strong understanding of insurance agency distribution models
- Solid knowledge of commission structures, incentives, and payout processes
- Familiarity with Life, General, or Medical insurance products is preferre
- Bachelor's degree in Business, Finance, Information Technology, or a related discipline
