Key Responsibilities
- Provide L1/L2 production support for FX and Fixed Income trading platforms, including electronic execution and order management systems
- Support 24x5 / follow‑the‑sun trading environments, including on‑call or weekend rota where required
- Proactively monitor production systems, responding to alerts and minimizing business impact
- Manage incidents, service requests, and problems end‑to‑end, including root‑cause analysis and post‑incident reviews
- Support market venue and client onboarding, connectivity, and STP workflows
- Work closely with traders, sales, quants, operations, and technology teams to resolve functional and technical issues
- Perform system releases, configuration changes, and maintenance across multiple environments
- Liaise with internal development teams and external vendors to deliver fixes and enhancements
- Develop or enhance scripts/tools to improve monitoring, automation, and operational efficiency
Required Skills & Experience
- Experience supporting FX and/or Fixed Income trading systems in a front‑office or desk‑facing environment
- Strong understanding of electronic trading workflows, OMS/EMS, and market connectivity
- Hands‑on experience with Linux/UNIX, command‑line troubleshooting, and system monitoring
- Working knowledge of FIX protocol and trade lifecycle processes
- Scripting or programming experience in Python, Shell, Java, or C++ (one or more)
iKas International (Asia) Limited is providing recruitment services for this role.
Recruitment Licence Number: 56984
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