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Contract IT Onsite Engineer

Job Responsibilities Provide remote and on-site technical support for end-user workplace technology. Support workstation hardware, applications, email, printers, mobile devices, and network-related services. Troubleshoot and resolve incidents; escalate to Level 2-3 support when needed. Follow and support IT Service Management processes and service target delivery. Contribute to projects that improve organizational IT support and delivery outcomes. Coordinate onboarding and offboarding (equipment

Morgan McKinley - Hong Kong - Full time

Salary: HK$21k -25k pm

Job Responsibilities
  • Provide remote and on-site technical support for end-user workplace technology.
  • Support workstation hardware, applications, email, printers, mobile devices, and network-related services.
  • Troubleshoot and resolve incidents; escalate to Level 2-3 support when needed.
  • Follow and support IT Service Management processes and service target delivery.
  • Contribute to projects that improve organizational IT support and delivery outcomes.
  • Coordinate onboarding and offboarding (equipment preparation, distribution, and recovery).
  • Manage and verify monthly mobile/device billing accuracy and timely payments.
  • Collaborate with HR and departmental teams to streamline onboarding/offboarding workflows and improve user experience.
  • Maintain accurate records of IT assets (hardware, software licenses, accessories) using asset management systems.
  • Communicate and coordinate with vendors/suppliers for optimal pricing, delivery schedules, and service quality.
  • Assist with procurement procedures and IT operations when required.
  • Undertake other ad-hoc IT tasks as assigned.
Job Requirements
  • Strong technical troubleshooting skills and ability to resolve issues effectively.
  • Good customer service attitude and proactive, self-motivated working style.
  • Strong documentation skills and attention to detail.
  • Ability to work independently and collaboratively in a team environment.
  • Familiarity with core IT platforms/tools, such as:
    • Active Directory
    • Microsoft 365
    • Microsoft Intune
    • PowerShell
    • AWS/Azure workspace-related tools (e.g., workspace access)
    • iOS and Android support
    • macOS support
  • Proficiency in Englishand Chinese.
  • Experience with Generative AI (GenAI) is considered an advantage.
  • Compliance mindset regarding IT service management, IT risk & security policies, and standard procedures.


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